Frequently asked questions
Black Armour® FAQ
I don’t see my vehicle listed as an option, is it available?
You may not see older models listed as an option however reach out to our Customer Care Team so we can verify if we are able to make a custom bed mat for your model. For newer models, we are continuously working on researching, testing and getting these items market ready
The item received was not what I ordered. What do I do?
If you have received an incorrect item, please contact our Customer Care team at 1-800-663-8724 with your order information.
How long will it take to receive my order?
Many Black Armour® mat sizes are in stock and can be delivered within 5-10 business days. Certain custom mat sizes and configurations may require up to 6 weeks for delivery.
Do you ship outside of the Continental U.S. and Canada?
No, at this time we only ship to the Continental U.S. and within Canada.
How much does shipping cost for my order?
We offer Free Shipping within the Continental U.S. and Canada.
Can I cancel my order once placed?
To cancel an order, we suggest contacting our Customer Care team at 1.888.222.1073 or email them at NWR-Retail@northwestrubber.com. We will treat your request with top priority, however, it may take up to 48 hours to confirm your request. If your order has already been sent, you will need to return the merchandise through our normal Returns Process.
Am I able to verify that my order was accepted and check my order’s shipping status?
You can log into your account to check the status of your order or you can contact our Customer Care team. When your order ships, you will receive an email notification with the tracking details. An order confirmation email will be sent within minutes of placing your order. If you do not receive an email, please call Customer Care at 1.888.222.1073 and a representative will be happy to assist.
Do I need to create an account to order online?
No, you may checkout as a guest. However, if you do create an account you can view your order history as well as check the status of your order at any time.
I am not comfortable ordering online. Can I place my order by phone?
No problem! Please call us at 1.888.222.1073. We have Customer Care representatives available from 9 a.m. to 4 p.m. EST from Monday to Friday.
Is my credit card information secure when ordering from the Black Armour® website?
Yes! You can shop with Black Armour® with confidence. We work with STRIPE which offers safe and secure credit card transaction for our customers. STRIPE is Payment Secure and Compliant and follows all protocols with sensitive customer data.
What forms of payment do you accept?
We accept Visa, MasterCard and American Express.
I’d like to contact someone in Customer Care. How can I reach someone?
You can call us at 1.888.222.1073, email us at NWR-Retail@northwestrubber.com or contact us via Live Chat between 9 a.m. and 4 p.m. EST from Monday to Friday. If you contact us after-hours, on the weekends or holidays, one of our agents will reach out to you the following business day.
My mat was damaged or lost during shipping. What should I do?
Please contact our Customer Care team at 1.888.222.1073 between 9 a.m. and 4 p.m. EST from Monday to Friday.
How long will it take to receive my refund?
Please allow 4 to 6 weeks for a refund to be processed and issued to your credit card.
Should I need to make a return, who pays for the return shipping?
In the unlikely event that you are dissatisfied with your purchase, you are responsible for the cost to return the merchandise back to our facility.
What is the process if I need to return my product?
To return your product, contact us at 1.888.222.1073 or NWR-Retail@northwestrubber.com for a Return Merchandise Authorization number and return address. Contact a shipping company of your choice to schedule pick up and shipping. You are responsible for all return shipping costs. Returns over 30 days may incur up to a 25% non-negotiable restocking fee; a 10% non-negotiable restocking fee is assessed for all exchanges. We do not accept C.O.D. returns.
Do you offer a money back guarantee?
Yes! We offer a 30-day money back guarantee (USA and Canada). Restrictions apply. No products will be accepted without authorization and must be returned within 30 days of invoicing. The product cannot be returned if it has been used and must be returned “as new” and in a re-sellable condition. Products that have been used in any way are 100% non-returnable.
When will my credit card be charged for my order?
Due to items being built on demand, your credit card is charged at the time of your order. If you wish to cancel at any time or order an alternate product, please contact our Customer Care team at 1.888.222.1073.
What exactly does Limited Lifetime Warranty mean?
North West Rubber has been making commercial mats for professional workers and weekend warriors at our manufacturing plants in Canada and the U.S. for over 50 years. We warrant that our Black Armour® mats will be free from any defects in materials and workmanship for the duration of vehicle ownership in which the product was originally installed by the original purchaser. This warranty is non-transferrable, and proof of purchase is required. Customer modifications and natural wear from normal use over the life of the product are excluded from warranty replacement or refund. North West Rubber believes in the superior quality of our product and aims to provide our customers with the very best customer service and will always strive to reach a fair resolution to any issue. Please refer to the Warranty section of our website for complete details on our Limited Lifetime Warranty.
Can I transfer my Black Armour® mat to another truck?
Due to our no-drill installation, Black Armour® mats are easily removed when needed so you can take it with you, providing you’re transferring it to the same model of truck. If you are transferring it to another make and model with a different bed footprint, some gaps may be visible, or trimming may be needed as the custom fit was specific to the original truck the mat was installed in. Keep in mind that Black Armour® mats are heavy duty and weigh an average of 83 pounds so you may need a second person to help lift the mat into your truck bed, but once there, it is easy to install.
I have a 5th wheel trailer hitch in my truck bed. Can I still use a Black Armour® mat?
Yes. Simply cut a section of the Black Armour® mat with a heavy-duty utility knife around the 5th wheel hitch where it contacts the sheet metal. Never bolt a 5th wheel hitch on the surface of the Black Armour® mat as rubber is a compressible material and the bolt fastenings may loosen over time. It is important that you always bolt 5th wheel hitches metal to metal.
Can I use a Black Armour® mat with a truck cap or tonneau cover?
Yes! A Black Armour® mat will not interfere with a cap, lid or tonneau cover. In fact, when paired with any of these, our mat converts the entire bed of your truck into one large trunk. When the mat is first installed in an enclosed space you will notice a rubber smell, however, recycled rubber is safe. Based on many published reports, including dozens of peer-reviewed scientific studies and a comprehensive 2019 study conducted by the US-EPA, all agree that recycled tire crumb rubber is safe and poses no significant health, air quality or environmental risks. The rubber smell will dissipate with ventilation and time.
Will my truck’s tie down hooks still be accessible once the mat is installed?
In most cases Black Armour® mats are designed to allow access to your factory tie down hooks. Should the mat cover a tie down point, it can be cut with a heavy-duty utility knife to provide access.
Will the Black Armour® mat interfere with the contours of my factory truck bed?
Our proprietary ultra-sonic cutting technology promises a precise, glove-like fit front to back and around wheel wells, so you don’t have to worry about tricky clean-up after your latest job. You’ll find a custom cut mat developed and designed to perfectly fit your truck, whether you’ve got a Ford, Chevy, GMC, Dodge or Toyota. We also offer matching tailgate mat options for many popular models. If you cannot find your specific make and model, we offer a Universal Fit bed mat that fits most short box and crew cab truck beds.
What do I do if gas or oil spills on my Black Armour® mat?
If any petroleum product is spilled on the mat, it should be removed immediately to avoid damage and voiding of warranty.
Will my truck bed rust if water gets underneath the Black Armour® mat?
Unlike most porous bed mats on the market, Black Armour® mats are created from 100% high density recycled rubber. Our unique vulcanization process creates a rubber mat without pores so water runs right off and exits your truck bed through its factory drain holes. Water will not degrade the Black Armour® mat and its rubber material will not scratch or abrade your truck bed’s factory installed liner, so there is no worry about rusting.
What is the best way to clean my mat?
The preferred method of cleaning a Black Armour® mat is to wash it out with a garden hose or pressure washer. You can also mop it or vacuum it if you wish. For stubborn messes do not be afraid to use a light detergent or PH neutral cleaner diluted with water and scrub brush for a deep clean.
My truck comes with a pre-fab liner. Will the Black Armour® mat still fit?
Yes, Black Armour® mats are designed to fit over a truck’s factory installed prefab liner. The Universal Fit Bed Mat fits most short box and crew cab truck beds. For a truly custom fit, select the Custom Fit Mat for your specific make and model. Note that Custom Fit mats are available for Ford, Chevy, GMC, Dodge, and Toyota trucks with options for 5.5 foot, 6.5 foot or 8 foot beds.
My Black Armour® mat had a strong rubber smell when I unboxed it. Is it safe and non-toxic?
Yes! Recycled rubber is safe based on many published reports, including dozens of peer-reviewed scientific studies and a comprehensive 2019 study conducted by the US-EPA. These reports all agree that recycled tire crumb rubber is safe and poses no significant health, air quality or environmental risks. The rubber smell will dissipate with ventilation and time.
How is a Black Armour® mat superior to a drop-in plastic liner?
Drop-in plastic liners require drilling holes in the truck bed to secure the liner to your truck and will shift or vibrate over time damaging your bed’s finish. The Black Armour® mat uses non-abrasive rubber which will not scratch the finish of your truck and installation does not require any drilling holes. Drop-in liners are not only rough on your cargo, but they are also rough on your knees when climbing in to access it. Black Armour® mats provide a joint-friendly ½” rubber surface when you need to climb inside your truck bed.
Are spray liners a good option for protecting my truck bed?
To apply a spray liner, your paint finish must be sanded or etched to allow the spray liner to adhere to the surface of your truck bed. This process will void your truck’s paint and corrosion protection warranty in some cases. Spray liners must be applied by a qualified technician and do not protect your truck bed from dents, scratches, chips, or fading. The Black Armour® mat is constructed from 100% recycled vulcanized rubber and will not damage your paint.
What’s the difference between a foam mat and a Black Armour® Vulcanized Rubber mat?
Polyethylene foam mats are susceptible to shrinking when exposed to UV and exterior elements. Standard installation of many foam mats requires drilling into the truck bed to permanently install snaps. Black Armour® mats are created from 100% high-density, vulcanized recycled rubber. This unique vulcanization manufacturing process means there are no pores for water to seep into or degrade the longevity of the mat. Black Armour® mats are heavy-duty, ½” thick rubber and have a 30-Day Money Back Guarantee and a Limited Lifetime Warranty.
Which Black Armour® mat is right for me? Is installation difficult?
For maximum flexibility, Black Armour® mats are available in both Custom Fit and Universal Fit options for a wide variety of truck models. The Universal Fit Bed Mat fits most short box and crew cab truck beds. For a truly custom fit, select the Custom Fit Mat for your specific make and model. Note that Custom Fit mats are available for Ford, Chevy, GMC, RAM, Jeep and Toyota trucks with options for 5.5 foot, 6.5 foot or 8 foot beds. Black Armour® mats are heavy duty and weigh an average of 83 pounds. You may need a second person to help lift the mat into your truck bed, but once there, it is easy to install and will give you the confidence you deserve to transport your cargo anywhere. See our installation video for more information.
My truck is used for work and the bed sees a lot of heavy use. Will a Black Armour® mat withstand this?
Precision engineered ½” thickness with exclusive North West Rubber vulcanized technology, Black Armour® offers 100% protection, shielding your truck bed from scratches and dents from even the most demanding cargo. Our high-density rubber is fade and UV resistant and impervious to non-petroleum-based liquids. Because it is made with 100% rubber, which is non-porous, it will not harbor mold or mildew. You can buy a Black Armour® mat with confidence, because it carries a 30-Day Money Back Guarantee and a Limited Lifetime Warranty.
Why is a Vulcanized Rubber mat superior to a Polyurethane Bound Rubber mat?
All rubber mats are not created equal! Polyurethane-bound rubber crumb mats are porous and will absorb water and degrade over time. Black Armour® mats are created from 100% high-density, vulcanized recycled rubber. This unique vulcanization manufacturing process means there are no pores for water to seep into or degrade the longevity of the mat. Black Armour® mats are heavy duty, ½” thick rubber and have a 30-Day Money Back Guarantee and a Limited Lifetime Warranty.
What makes a Black Armour® mat the best performing truck bed mat on the market?
Black Armour® mats are the most rugged and heavy-duty truck bed mats available. Our unique vulcanization process creates a rubber mat without pores so water runs right off and will not degrade the mat over time. Constructed from 100% premium high-grip recycled rubber, its etched checker plate surface texture takes traction control for your cargo to another level. Black Armour® mats are a ½” thick and can handle anything you throw at them or in your truck!